PRIVACY POLICY

1. Introduction

Hardware EEZ is a technology-enabled marketplace operated by Aagamam Life Spaces LLP (“Hardware EEZ”, “we”, “us”, or “our”). Hardware EEZ helps customers discover and order hardware, electrical, plumbing, tools, construction and home-improvement products from participating local stores, subject to product availability, serviceability and applicable terms.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use the Hardware EEZ mobile application, website, services and related communications (collectively, the “Services”).

By using the Services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal data for the relevant purpose.

2. Information We Collect

2.1 Information you provide to us

• Account and profile information such as your name, mobile number, email address, password or authentication information, and profile details.
• Delivery and location information such as delivery address, pincode, city, landmark and location information needed to identify nearby stores or provide delivery services.
• Order and transaction information such as products ordered, quantities, order history, delivery details, payment status, refunds and related customer-service records.
• Communications and support information, including information you provide when contacting us, submitting feedback, reporting an issue or requesting support.
• Vendor or business information where you register as a store/vendor, including store name, owner/contact details, business information, GST and KYC information where applicable, bank/settlement information, product catalogue and inventory information.
• Information you submit through forms on our website, including the vendor callback form.

2.2 Information collected automatically

• Device and technical information such as device type, operating system, app version, browser type, IP address, unique device identifiers and diagnostic information.
• Usage information such as pages/screens viewed, features used, search activity, interaction with the Services, and approximate location information where enabled or permitted.
• Log and security information used to maintain service reliability, prevent abuse, troubleshoot issues and protect our systems.

3. How We Use Personal Information

• To create and manage customer, vendor or other user accounts.
• To provide, operate and improve the Hardware EEZ Services.
• To process orders, payments, refunds, cancellations and deliveries.
• To connect customers with relevant nearby stores and show products or services based on location, availability and other applicable criteria.
• To communicate with you about accounts, orders, deliveries, service updates, support requests and important changes to the Services.
• To send promotional or marketing communications where permitted and where required, based on your preferences or consent. You may opt out of promotional communications.
• To onboard and verify vendors, maintain product catalogues, manage inventory, orders, settlements and related business operations.
• To detect, prevent and investigate fraud, misuse, security incidents and other unlawful or prohibited activity.
• To perform analytics, troubleshoot technical issues, monitor performance and improve user experience.
• To comply with applicable laws, regulations, legal processes and lawful requests from authorities.

4. Location Information

Hardware EEZ may use location information to help identify nearby stores, determine serviceability, support delivery and provide location-relevant features. Depending on the device and permissions you provide, location information may be obtained from your device or from information you enter, such as an address or pincode.

You can manage location permissions through your device settings. Some location-based features may not work correctly if location access is disabled or inaccurate.

5. Payments

Payments may be processed through third-party payment service providers. Hardware EEZ may receive transaction-related information such as payment status, transaction reference, payment method type and refund status. We do not intend to store complete payment card details such as full card numbers or card security codes on our systems unless expressly stated in the applicable payment-provider terms.

Payment processing is subject to the privacy policies and terms of the relevant payment service provider.

6. Cookies and Similar Technologies

Our website and Services may use cookies, SDKs, pixels, local storage and similar technologies to maintain sessions, remember preferences, understand usage, improve performance, provide security and measure marketing or service effectiveness. You may be able to control cookies through your browser settings; disabling certain technologies may affect functionality.

7. How We Share Information

We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy and subject to applicable law, including with:

• Participating vendors or stores, where necessary to fulfil an order, provide a requested service or support vendor operations.
• Delivery and logistics partners, where necessary to arrange or complete delivery.
• Payment gateways and financial service providers for payment processing, reconciliation and refunds.
• Technology, hosting, analytics, communications, customer-support and other service providers that process information on our behalf.
• Professional advisers, auditors, insurers or other parties where reasonably necessary for business, legal, compliance or security purposes.
• Government authorities, regulators, courts or law-enforcement agencies where required or permitted by law.
• A successor, buyer, investor or other relevant party in connection with a merger, restructuring, financing, acquisition or sale of all or part of our business, subject to applicable law.

We do not sell your personal information for money. We may use aggregated or de-identified information for analytics, service improvement and business purposes where it no longer identifies an individual.

8. Third-Party Services and Links

The Services may contain integrations or links to third-party services, including payment providers, mapping services, authentication/OTP providers, analytics services, communication platforms and external websites. Third parties may process information under their own privacy policies. We encourage you to review their privacy practices before using their services.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining business and transaction records, resolving disputes, enforcing agreements, preventing fraud and complying with legal, tax, accounting or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

10. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of suspected unauthorised access.

11. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal data, including the ability to request information about processing, correction of inaccurate information, deletion/erasure where applicable, withdrawal of consent where processing is based on consent, and grievance redressal.

You may also manage certain permissions through your device settings and opt out of promotional communications by using the unsubscribe/opt-out mechanism provided or by contacting us.

Requests relating to personal data should be made using the contact details in Section 15. We may need to verify your identity before completing a request.

12. Children's Privacy

The Services are not intended for children under 18 years of age. We do not knowingly collect personal data from children in a manner prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Data Transfers

Your information may be processed or stored in India or in other jurisdictions where our service providers operate, subject to applicable law and appropriate safeguards. By using the Services, you acknowledge that such processing may occur where legally permitted.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements or business practices. We will publish the updated policy on the applicable website or app and update the “Effective Date” above. Where required by law, we will provide additional notice or obtain consent.

15. Contact and Grievance Redressal

For privacy questions, requests, complaints or grievance redressal, please contact:

For the production app and store submission, replace the development website above with the final public Hardware EEZ privacy-policy URL before submitting the application.

16. Important Notice

This Privacy Policy is intended as a practical privacy-policy draft for the Hardware EEZ website and mobile application. It should be reviewed and approved by the company’s legal/privacy adviser before publication and app-store submission, particularly to confirm the final data flows, third-party processors, retention periods, children's-data practices, grievance contact details and applicable Indian data-protection requirements.